Frequently asked questions
Q: What payment methods do you accept?
A: You can pay securely with Visa, Mastercard, Apple pay, American Express, Google pay
Q: Can I change or cancel my order after it's placed?
A: Contact us within 2 hours of placing your order if you need to make changes or cancel. After that, orders are processed quickly.
Q: Where do you ship?
A: Currently, we ship to addresses within the United States & United Kingdom
Q: How long will it take to process my order?
A: Order processing usually takes 1-3 business days.
Q: How long will it take to receive my order?
A: Delivery typically takes 7-10 business days after processing.
Q: Is shipping free?
A: Yes! Shipping is free on all orders.
Q: Will I receive tracking information?
A: Yes, you'll receive an email with tracking details once your order ships.
Q: What is your return policy?
A: You have 30 business days from the delivery date to return an item.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs.
Q: How long does it take to get a refund?
A: Refunds are typically processed within 5-7 business days of receiving the returned item.
Q: Do you offer exchanges?
A: Yes, we accept exchanges for different sizes or colors of the same item.
Q: How can I contact customer support?
A: You can reach us by email at info@gleamond.com.
Q: What are your customer support hours?
A: We're available Monday-Friday from 9:00 AM - 5:00 PM EST.
This webshop is operated by Novoro Group Limited.
The store was previously owned by a U.S.-based entity. For limited administrative purposes, this entity may still be referenced.
Novoro Group Limited
Unit 1603, 16th Floor, The L. Plaza, 367 - 375 Queen's Road Central, Sheung Wan, Hong Kong
Registration No. 78070398
Former administrative entity:
2150 Northeast 18th Street, Unit 87
Grimes, Iowa 50111
United States
E-Mail: info@gleamond.com
Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday and Sunday: 10:00 AM - 4:00 PM EST
Average response time: within 24 hours