Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Order Cancellations and Changes
Need to change or cancel your order? Contact us at info@gleamond.com within 2 hours of placing it and we will do our best to help. After this window, your order may already be processed and on its way to dispatch, and we can no longer guarantee changes or cancellation.
If your order has already been dispatched, you can still return it under our standard 30-day return policy once it arrives.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@gleamond.com.

If your return is accepted, we'll send you instructions on how and where to send your package, including the return address. The cost of the return shipping label is the customer's responsibility. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@gleamond.com.

Returns
Accept returns for both defective and non-defective products

Stock exchanges
Accept exchanges

Product status
New only

Window
30 days

Method
By mail

Return label
Customer responsibility

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.